Notice of Program Accessibility
Bronson provides accessible services for people with disabilities. We offer designated easy-to-get-to parking spaces, curb cuts and ramps between parking areas and buildings. Elevators are conveniently located throughout the hospital. There is also access to offices, meeting rooms, bathrooms, public waiting areas, cafeterias and patient care areas. Other services are listed below.

Wheelchairs
Wheelchairs are at the drop-off location on each level of the parking ramps. They are also at each entrance. Ask your nurse or other hospital staff for help getting in and out of wheelchairs. If you cannot find a wheelchair, dial "0" from any house phone.

For Deaf and Hard-of-Hearing
Telephones with amplified phone sets, TTYs, website Text Relay, and closed caption TV are available for free. Communication posters and dry erase boards also help with communication. If you or your family need a sign language interpreter or any of these services, please ask your nurse.

Interpreters
Bronson offers interpretation services to our non-English-speaking patients and families for free. Up to 160 languages can be interpreted using an over-the-phone interpreter. On-site interpreters can be called for Spanish. Your nurse can help if you or your family member needs an interpreter.

Internet Access
Free wireless access to the Internet is available in most areas. Patients and visitors can check their e-mail, surf the Web, and stay connected while at Bronson. Computers and laptops are available. Ask your nurse. There are also Internet surf stations throughout the campus.

Personal Web Pages
Create your own Web page to write journal entries, share photos and keep family and friends updated. This secure, easy-to-use service is free. Visit CaringBridge®. For help creating the page, click the Help link. For technical support, call (269) 341-6330.

Newspapers
The Kalamazoo Gazette and other regional and national papers are available from coin-operated machines on the first floor of the South Campus (across from the cashier). The Kalamazoo Gazette is also available on the first floor of the North Campus near the vending machines.

Pastoral Care Hospital Chaplains
The Pastoral Care hospital chaplains are available 24 hours a day. They provide emotional and spiritual support to patients and families from all spiritual backgrounds. They can also help you contact your faith community. Dial (269) 341-7444 or ask your nurse to page a hospital chaplain.

Palliative Care
Palliative care focuses on relieving pain, symptoms and stress of patients and families facing complex or life-threatening conditions. It helps you stay comfortable at any stage of illness. Palliative care is available for all patients, from infants to the elderly.

If you think you or your loved one could benefit from palliative care, call (269) 341-7339 to request a consultation for adults. To request a consultation for infants or children, call (269) 341-7533. Or, talk with your doctor or nurse.

Bronson HealthAnswers
Bronson HealthAnswers is a free health information center for patients, their families and the public. It offers doctor referrals and information on a wide range of health topics. Bronson HealthAnswers is located on the first floor of the Medical Office Pavilion across from the Outpatient Pharmacy/Gift Shop on Bronson's South Campus. Visit in person Monday through Friday, 8 a.m. to 5 p.m. Or, call (269) 341-7723 or (800) 451-6310. Ask questions via bronsonhealth.com or e-mail answers@bronsonhealth.com. Bronson HealthAnswers also loans laptop computers and Web-cams for use in the hospital room. Call (269) 341-7727.

Cancer Resource Center
Bronson has partnered with the American Cancer Society (ACS) to open a Cancer Resource Center. It is located in Bronson HealthAnswers on the first floor of the Medical Office Pavilion. The Cancer Resource Center is open Monday through Friday from 2 to 4 p.m. Volunteers guide patients and their families through every step of the cancer experience.

Concierge Services
Concierge Services can buy gifts, flowers or personal items such as a brush or special toothpaste. They can also get cards, books and magazines. Gift certificates to local restaurants and stores are also available. Ask them for maps or directions. Or, have them reserve a hotel or restaurant for your family. They can also fax, copy or mail. Use their United States Postal Service (USPS) or United Parcel Service (UPS) shipping services. Patients and families can also borrow a laptop computer to use at the hospital.

There is no charge to use Concierge Services. Tips are not accepted. The only cost to you is the same charge you would pay for products or services if you purchased them yourself. Cash or credit card is the preferred method of payment. Call (269) 341-6543 with your request or for more information. You may also visit the Concierge Services. There are two offices:

North Campus
Located just off the Main Lobby in the North Pavilion near the vending room
Hours:  Monday, Wednesday, Friday 8:30 a.m. - 12:30 p.m.

South Campus
Located on the Garden Level in room W-003
Hours:
Monday, Wednesday, Friday 8:30 a.m. - 12:30 p.m.; 3-5 p.m.
Tuesday and Thursday 8:30 a.m. - 12:30 p.m.