Bronson Methodist Hospital’s Emergency Department has more than 80,000 visits every year. This is more than any other hospital in southwest Michigan. Each month, we ask a company called Press Ganey to survey a random number of our patients after their visit. They ask our patients how we are doing in several areas. Bronson uses the survey results to make changes as needed and to give feedback to our staff.

In 2009, emergency patients are giving Bronson high marks. We receive a score between 1 and 100 based on patient ratings of the care we provided. Bronson’s score is 84.1. We compare ourselves to other hospitals that use Press Ganey to understand how we are doing.

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