Physicians Give Bronson High RatingsJuly 27, 2007 KALAMAZOO, Mich. — Professional Research Consultants, Inc. (PRC) recently awarded Bronson Methodist Hospital with several 5-Star designations based on high medical staff satisfaction with the hospital and its services. The designation is given to those healthcare organization’s in the United States that score in the top ten percent of PRC’s national medical staff perception database. Bronson earned 5-Star designations for overall best place to practice medicine, overall quality of care, nursing, laboratory, radiology, surgical and anesthesia services. Four-Star designations were received for emergency services and pathology, which scored above the 75th percentile. These rankings not only recognize hospital staff’s commitment to excellence, but also allow Bronson to benchmark the satisfaction of its medical staff against other healthcare facilities across the nation. The medical staff perception study is conducted annually to obtain the opinions of the physicians who practice at Bronson. Confidential interviews are conducted via telephone to assess each physician’s perceptions of overall satisfaction of hospital operations and patient care. The research findings are then aggregated and presented to the hospital to use in the continuous improvement and enhancement of programs and services to meet the needs of physicians as well as patients and families. "We are thrilled to present Bronson with the National Excellence in Healthcare Awards," said Joe M. Inguanzo, Ph.D., president and CEO of Professional Research Consultants. "It was through their hard work, dedication and determination that they have made their facility a better place for the entire community. In the past 30 years, we've never seen hospitals more determined to exceed customers' expectations than the hospitals we recognized this year. It speaks to their passion that Bronson is among the best of the best." Professional Research Consultants is in its 27th year of providing research for hospitals across the United States. The company is headquartered in Omaha, Neb. About Bronson Methodist Hospital Bronson Methodist Hospital, located at 601 John St. in downtown Kalamazoo, Mich., is the flagship of Bronson Healthcare Group, a not-for-profit healthcare system serving all of southwest Michigan and northern Indiana. With 343 licensed beds and all private rooms, Bronson Methodist Hospital provides care in virtually every specialty—cardiology, orthopedics, surgery, emergency medicine, neurology, oncology—with advanced capabilities in critical care as a Level I Trauma Center; in neurological care as a JCAHO certified Primary Stroke Center; in cardiac care as the region’s only accredited Chest Pain Center; in obstetrics as the leading BirthPlace and only high-risk pregnancy center in southwest Michigan, and in pediatrics as one of only four children's hospitals in the state. The hospital is the recipient of the 2005 Malcolm Baldrige National Quality Award, the nation's highest presidential honor for quality and organizational performance excellence, and was named one of the nation's 100 Top Hospitals for 2005 by Solucient. Bronson Healthcare Group is one of Kalamazoo’s largest employers. For four consecutive years, it has been ranked by Working Mother magazine and for three straight years by FORTUNE as one of the nation’s 100 best companies to work for. With a workforce of more than 4,100, Bronson makes a significant contribution to the local economy. Annually, Bronson provides more than $48 million in community benefits through outreach and charitable care for the un- and under-insured. Bronson also serves the largest percentage of Medicaid patients of any Michigan hospital outside of the Detroit area. ###
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