Guide to Reviews from the Patient Satisfaction Survey
At Bronson, we care about providing an exceptional healthcare experience for every person, every time. Our teams research and follow best practices. This includes asking individual patients about their personal experiences while receiving care. As part of our commitment to you, we now post our physicians’ patient satisfaction ratings and comments online.
About the Patient Satisfaction Survey
On behalf of Bronson Healthcare, Press Ganey administers the Clinician and Group Practice Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey, which was developed by the Agency for Healthcare Research and Quality for use in hospitals and medical practices across the country.
What Questions Are Asked?
The surveys ask patients to evaluate how well their physician communicated, listened, and showed courtesy and respect toward them. Results are used to evaluate patients’ overall perception of care and to identify areas for improvement.
Star ratings are calculated based on responses to the below provider questions from the CG-CAHPS survey.
Physician Communication Questions:
- Did this provider explain things in a way that was easy to understand?
- Did this provider listen carefully to you?
- Did this provider give you easy to understand information about these health questions or concerns?
- Did this provider seem to know the important information about your medical history?
- Did this provider show respect for what you had to say?
- Did this provider spend enough time with you?
Overall Rating Question:
- What number would you rate this provider?
Who Receives the Survey?
The survey is sent to randomly selected Bronson Healthcare patients who saw a physician in an outpatient practice setting within a few days following their appointments. Patients are asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer.
Can anyone complete a survey?
No. Only patients having an outpatient visit with a Bronson physician are eligible to be selected to receive a survey.
Are all comments published?
We share both positive and negative feedback. However, comments are not published if they contain private patient information or language that is libelous or contains profanity.
How is patient information protected?
Patient names and personally identifiable information is removed prior to publishing a review.
Why aren’t there ratings and comments for every physician?
Ratings and comments are published only for physicians who practice in an outpatient setting. For accuracy, each physician must have a minimum of 30 patient survey responses before his/her ratings appear online.
This is to provide you with as complete a picture as possible about the experiences other patients have had with each physician.