Jamie is an expert in stroke education and advocate for patients and families
Jamie Warner is the stroke nurse navigator at Bronson. She serves as a coach, mentor and bridge between hospital and outpatient services for patients who have experienced a stroke, families who are caring for a loved one who has had a stroke, and providers caring for stroke patients at Bronson. She excels in these roles in part because she is a content expert.
In her role as stroke nurse navigator, she reviews clinical summaries, discharge instructions, medications and upcoming appointments or testing with patients and/or caregivers. She validates their understanding and answers questions. She advocates for complex stroke patients to make sure that they have the smoothest transitions and prepares families and care team members to support the best clinical experience for everyone. She identifies patients at highest risk for access issues and streamlines appointments to avoid additional trips to the Bronson Neuroscience Center. For example, she coordinated three appointments in one day for patient traveling from out of state for stroke follow-up care. She reviews patient clinical history and brings specific test results as needed to our providers attention when she sees a potential gap in patient care that will help ensure that each patient gets consistent, high quality care. For example, a patient had a test result pending at discharge and the ordering provider was out of office. By bringing the abnormal US result to the on-call provider, the patient got the additional testing they needed in a timely manner. She also brought to light a gap in transitions for patients needing anticoagulation to start after a hospital stay. This led to better provider documentation, discharge instruction clarity for these patients, and improved communication with facilities and pharmacies.
Additionally, as a content expert, she is instrumental in patient and family education for understanding stroke causes and secondary prevention. In 2022, she championed the overhaul of the Bronson Patient and Family Stroke Education Booklet. This, along with updated EPIC documentation and new streamlined education plans, will improve stroke education. These materials will be used throughout the Bronson system.
During the height of COVID, stroke patients within the hospital were displaced to various units, and families were not able to be present. Jamie continued to teach patients and families by phone and developed tools for staff to use on non-core stroke units. Now, with new staff and new materials, she continues as a coach and mentor for nursing staff on patient/family education and documentation in EPIC.
Finally, she has also been instrumental in community education for stroke. She has given lectures to community centers. She leads Bronson’s stroke support group. She supported this group of patients and caregivers virtually for over a year and is now once again face-to-face. She has even gone to rehab centers to teach staff about ambulatory testing and equipment for when patients are not their own advocates and cannot not care for themselves.
