Smart and professional but also kind of soft and caring

I got a beautiful letter from Martha Serafini in Patient Relations.

It was so insightful and caring. She showed me understanding on a personal level which I especially liked.

She also wrote ” Bronson’s mission is to exceed patient expectations…” That’s a tall order and why I look forward to my visits to Bronson. So many staff and employees are endowed with a special attitude that is both smart and professional but also kind of soft and caring. That’s Martha!

So thank you for the really great letter.