Using Technology to Improve Patient Care 

We want you to get the care you need when you need it. In 2025, we expanded access across MyChart and scheduling systems so patients could book appointments faster and with less waiting. 

Throughout the year:

• Epic Fast Pass filled 30,000 appointments, helping patients get care 21 days sooner on average. 
• Nearly 40% of patients registered online before their visit, saving patient and staff time at check‑in. 
• More than 79% of Bronson patients now use MyChart, placing us in the top 5% nationally for digital engagement. 
• Patients used MyChart over 16 million times to view results, send messages, request refills and manage visits from home. 

This year, we’re launching Epic Provider Finder. This will make it easier for patients to find the right doctor quickly with accurate, up-to-date information all in one place.

We are also beginning work on AI phone agents that will help callers confirm, reschedule or cancel appointments and will route calls to the right team right away. This will shorten wait times and make it easier to get help when you need it. 

Technology can make it easier to understand what happened during your appointment and what you need to do next.

During appointments, ambient listening securely captures important details of the visit. This allows the provider to capture notes without having to type, and patients experience a more engaging appointment.

Additionally, new AI tools help providers create clear visit summaries and manage messages more efficiently. This means that patients have clear, easy-to-follow instructions after their appointments, as well as faster answers to questions in MyChart.

Overall, these improvements have led to increased patient experience scores at participating practices! 

Keeping patients safe is a top priority at Bronson. Last year, we strengthened the tools that support safe, high‑quality care. This includes smarter systems in our electronic health record – Epic – and upgraded imaging equipment across the region. 

Smarter Medication Decision-Making 

In 2025, Epic helped clinicians make more than 3.6 million safe medication decisions by providing the right information at the right time — including guidance around dosing, allergies and potential interactions. 

By presenting important details directly within the workflow, these tools help providers and clinical staff confirm orders, adjust plans when needed and prevent unsafe medications from reaching patients. This support has helped care teams to catch issues early and move forward with greater confidence. 

Reinforcing a Culture of Safety

Bronson also launched a new safety platform that helps teams track, learn from and respond to events more quickly and consistently across the system.  

For patients, this is important because it leads to: 

• More accurate test results 
• Safer medication management  
• A care team that can respond quickly when issues arise 

Faster, More Reliable Access to Imaging

Bronson replaced major imaging equipment across southwest Michigan. This includes new CT, MRI, mammography, X‑ray, fluoro and mobile units. New equipment allows for clearer images and more reliable diagnostic results, reducing the need for repeat imaging, saving time and reducing exposure to radiation. 

To support safer, more efficient care, charge nurses now use Epic Nursing Assignment Wizard. The tool matches nurses and patients more quickly and fairly based on patient needs and staffing levels.

At the same time, nurses, care assistants and Environmental Services (EVS) teams received secure, hospital‑managed iPhones equipped with Epic Rover and Webex. These mobile tools are now used throughout the organization, including expanded access on high‑impact Med/Surg units at Bronson Battle Creek and Bronson Methodist Hospital.

Together, these tools help care teams stay informed, connected and focused on their patients right at the bedside.

“Rover keeps care moving. If a bedside computer isn’t working, we can quickly access the chart, scan medications, and document in real time. It reduces delays, supports safer medication administration, and gives us more time focused on the patient.”

— Anika, RN, Unit Coordinator, Bronson Methodist Hospital

Technology is also helping patients feel more informed and involved during their hospital stay.

Through MyChart Bedside, patients can review education materials, see care plans and better understand what to expect next. About 1 in 4 inpatients use MyChart Bedside during their stay, and 83% of assigned patient education modules are completed. This helps care teams close education gaps and support safer, smoother discharges.

Bronson also invested in major “behind‑the‑scenes” upgrades to keep systems stable, secure and available at all times. This includes strengthening:

• Network reliability 
• Disaster recovery systems 
• Cybersecurity protections 
• Redundancy and downtime workflows, including secure USB and backup servers 

For patients, this means:

• Reliable access to MyChart, appointments and messages 
• Uninterrupted care, even when demand is high 
• Peace of mind, knowing your information is secure and protected 

New data and analytics tools give Bronson care teams a real‑time view of patient flow, staffing needs and hospital operations. These tools help reduce bottlenecks, manage bed capacity and coordinate care from the emergency department through discharge. 

For patients, this means: 

• Smoother hospital stays 
• Faster decisions 
• Better‑coordinated care at every step

“These tools give us a shared, real-time view of what is happening across the system. We can now make faster, more confident decisions — leading to smoother flow, fewer delays and more consistent care because we can see problems earlier and work as one team.”

-  Dr. Martinson Arnan, VP & Chief Physician Executive, Bronson Healthcare

• 503,577 MyChart users (up 6.9% from 2024) 
• 16.2 million MyChart logins 
• 30,000 Fast Pass appointments → patients seen 21 days sooner 
• 40% of visits registered online → less questions and paperwork when you arrive at your appointment 
• 3.6 million medication safety warnings that helped prevent errors 
• 23,000 hours saved on medication refills, helping reduce delays 

This year, patients can expect even more technology that will enhance their care and improve their experience. Some exciting projects coming include: 

• Finding a provider faster with Epic Provider Finder 
• “Patient room of the future” features like bedside education, virtual nursing support and clearer discharge instructions 
• AI tools that explain imaging results and follow‑up instructions in plain language 
• Modern financial assistance tools that make help easier to access 
• Automation is expanding into more departments and service lines to reduce delays, cut down on repetitive tasks and free up staff time for patient care 
• And more!