How to Use Scheduled Video Visit and Zoom on a Smartphone, Tablet or Computer

How to Use On Demand Video Visit and Zoom on a Smartphone, Tablet or Computer

Tips for a Great Video Visit

  1. Have a strong Wi-Fi connection: If you don’t, move to a different location to get a stronger connection.
  2. You need a camera, microphone and speakers: These can be built in or an external camera plugin and headphones.
  3. Fully charge your device: You should not be in power saving mode or have low battery.

Smartphones & Tablets

Setup Your Mobile Device: Step-by-step Instructions With Screenshots

Before Your First Video Visit

  1. Download Zoom Cloud Meeting mobile app on your smartphone or tablet. Do not set up a Zoom account.
    Get the Zoom iOS app. Get the Zoom Android app.
  2. On the home screen of your smartphone, go to Settings. Scroll to the bottom and select Zoom. Turn on microphone and camera.

    Screenshot: iOS settings screen.
  3. In your web browser, go to zoom.us/test. Join a test meeting and make sure your device works with Zoom.

    Screenshot: Zoom "Join Meeting Test" screen.
  4. Download the Bronson MyChart mobile app on your smartphone or tablet.
    Get the Bronson MyChart iOS app. Get the Bronson MyChart Android app.

Before Your Video Visit

Take these steps to get ready before every video visit:

  1. Log in to your Bronson MyChart account.
  2. Under Activities, select On Demand Video Visit icon.
  3. Confirm that you are in Michigan.
  4. Choose Immediate Care.
  5. Press the Put Me In Line button.
  6. Describe why you want to see a provider, then select Schedule to be put in line for the next available provider.
  7. Select eCheck-In to begin. You may also test your device by pressing the Test Hardware button.
  8. Press the Begin Video Visit button.

Video: How to eCheck-In

Video: How to Start an On Demand Video Visit Using a Mobile Device

Computers & Laptops

Setup Your Computer or Laptop: Step-by-step Instructions With Screenshots

Before Your First Video Visit


Take these steps to get ready for your first video visit:

  1. Download and install Zoom Client for Meetings. Do not set up a Zoom account.
  2. Go to zoom.us/test to join a test meeting and make sure your computer is set up correctly.

Before Your Video Visit

Take these steps to get ready before every video visit:

  1. Log in to your Bronson MyChart account.
  2. Under Your Menu, select On Demand Video Visit.
    Screenshot of the 'Find Care' menu in MyChart.
  3. Follow the prompts to begin your visit.
    Screenshot of 'On Demand Video Visit' interface.
  4. Select Schedule to be put in line for the next available provider.
    Screenshot of the 'Schedule' button.
  5. Select eCheck-In to begin. You may also test your device by pressing the Test Hardware button.
    Screenshot of 'Echeck-in' and 'Test Hardware' buttons.
  6. Begin video visit.
    Screenshot of the 'Begin Video Visit' button.

Video: How to eCheck-In

Video: How to Start an On Demand Video Visit Using a Computer or Laptop

A Note About Security

Bronson MyChart is a secure portal that uses Zoom for scheduled patient video visits. Enhanced security measures include encryption, meeting IDs and secure configurations to ensure your video visit is private and secure. Only you and your provider are admitted to your visit. Bronson’s Information Security team regularly monitors Zoom for security concerns.