We believe people who live in or near South Haven should be able to access the majority of their medical care close to home. Teamwork within our system and a shared electronic medical record helps make this possible.
We are proud to be a part of the region’s leading healthcare system. It makes it possible for us to bring many primary care and specialty resources to South Haven and surrounding communities.
This partnership also helps ensure that everyone has access to the highest quality care. Our full service emergency department in South Haven offers a direct connection to the region's only Level 1 Trauma Center at Bronson Methodist Hospital in Kalamazoo.
Our financial services office is available to assist you with your hospital or clinic bill.
Bronson South Haven Hospital will submit your hospital or clinic services claim to your insurance. However, you are responsible for making certain that your bill is paid.
Hospital Charges
Your bill reflects all the services you received during your visit. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services, which include items your physician ordered for you such as supplies, medications and tests.
Professional Fees
We bill the same full charges to all patients. We contract with insurance carriers and those contracts may discount the amount the carrier will actually pay to us for the services rendered.
Patients are responsible for all remaining account balances not paid by their insurance plans. If you are insured by a government program, (Medicare or Medicaid), your self-pay responsibility is determined by the government program. If you are insured by a commercial carrier, your self-pay responsibility will be determined by your carrier and based on the benefits of your plan. Please refer to the Explanation of Benefits summary you received from your plan to learn how your carrier determined their payment and your self-pay responsibility.
Self Pay
If you do not have insurance, as a self-pay patient, it is your responsibility to pay for your services.
Assistance
For assistance in resolving your medical bills, you may visit or call our financial counselor Monday – Friday 8:30 am to 4:30 pm. For your convenience, the office of the financial counselor is located just inside the main entrance of the hospital. You may also call the office at (269) 639-2985.
Nutrition Services department provides food service for hospital inpatients, employees and visitors. A registered dietitian is involved in the menu planning for all meals served in the hospital. While inpatient meals are delivered to their room, visitors are welcome to eat in the Lighthouse Café on the first floor.
Lighthouse Café/Cafeteria Hours
Lunch: 11:30 a.m. to 1:15 p.m., Monday through Friday
salad bar, soup, sandwiches, 2 entrees
Vending Machines
Vending machines for snacks and beverages are located on the first floor of the hospital in the Café. They are available 24 hours / 7 days a week.
Coffee Shop
There is a volunteer-run coffee shop in the main lobby. They offer continental breakfast, a limited sandwich menu, snacks, soft drinks and milk shakes. The coffee shop hours are 8 a.m. to 4 p.m., Monday through Friday.
Inpatient Meal Service
For inpatients receiving meals, breakfast, lunch and dinner are delivered to their room everyday at 8 am, noon and 5 pm. Nutrition Services is available from 6:30 am through 6:30 pm if food is desired at times other than the scheduled meal times. Snacks are available in the kitchenettes of the units for all other times.
The volunteer-run Coffee & Gift Shop located in the main lobby of the hospital has a selection of gift items for people of all ages. Stop in and browse the cards, reading materials, gifts, and jewelry. Select a fresh flower bouquet or a magazine for somebody in the hospital. While there, enjoy a sandwich, snack or special hand-made milk shake. The hours of the Coffee & Gift Shop are 8 a.m. to 4 p.m., Monday through Friday.
To ensure effective communication with patients and their companions who are deaf or hard of hearing, or who have speech impairments, we provide appropriate auxiliary aids and services free of charge, such as: sign language and oral interpreters, written materials, telephone handset amplifiers, assistive listening devices and systems telephones compatible with hearing aids and closed caption decoders, unless doing so will fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodations being offered.
Please ask any personnel for assistance or call 711 (voice/TTY).
Your care and safety is very important to us. We work diligently to ensure a safe, quality experience for our customers.
We encourage you to become an active partner in safety with our team. If you or your family members have any concerns about care and safety while you are here, please let your caregiver know. Your caregiver is your advocate, so he or she should be the first person involved, and we encourage you to ask questions of them. You may also feel comfortable in bringing questions or concerns directly to the hospital by contacting Debbie Smith at (269) 639-2806.
If you have unresolved concerns about quality of care or patient safety, you may contact The Joint Commission by completing and submitting a patient safety event report via e-mail at patientsafetyreport@jointcommission.org, by fax at 630-792-5636, or by U.S. mail to:
Office of Quality & Patient Safety
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181
