For Bronson South Haven Hospital Patients & Visitors
We strive to provide exceptional customer service, and we take special interest in making your experience with us as comfortable as possible. The resources in this section will assist you in learning more about our hospital and our approach to healthcare.
Nutrition Services department provides food service for hospital inpatients, employees and visitors. A registered dietitian is involved in the menu planning for all meals served in the hospital. While inpatient meals are delivered to their room, visitors are welcome to eat in the Lighthouse Café on the first floor.
Lighthouse Café/Cafeteria Hours
11:30 a.m. to 1:15 p.m., Monday through Friday
salad bar, soup, sandwiches, 2 entrees
Vending machines for snacks and beverages are located on the first floor of the hospital in the Café. They are available 24 hours / 7 days a week.
There is a volunteer-run coffee shop in the main lobby. They offer continental breakfast, a limited sandwich menu, snacks, soft drinks and milk shakes. The coffee shop hours are 8 a.m. to 4 p.m., Monday through Friday.
Inpatient Meal Service
For inpatients receiving meals, breakfast, lunch and dinner are delivered to their room everyday at 8 am, noon and 5 pm. Nutrition Services is available from 6:30 am through 6:30 pm if food is desired at times other than the scheduled meal times. Snacks are available in the kitchenettes of the units for all other times.
The volunteer-run Coffee & Gift Shop located in the main lobby of the hospital has a selection of gift items for people of all ages. Stop in and browse the cards, reading materials, gifts, and jewelry. Select a fresh flower bouquet or a magazine for somebody in the hospital. While there, enjoy a sandwich, snack or special hand-made milk shake. The hours of the Coffee & Gift Shop are 8 a.m. to 4 p.m., Monday through Friday.
Communication Aids & Services
To ensure effective communication with patients and their companions who are deaf or hard of hearing, or who have speech impairments, we provide appropriate auxiliary aids and services free of charge, such as: sign language and oral interpreters, written materials, telephone handset amplifiers, assistive listening devices and systems telephones compatible with hearing aids and closed caption decoders, unless doing so will fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodations being offered.
Please ask any personnel for assistance or call 711 (voice/TTY).
Your care and safety is very important to us. We work diligently to ensure a safe, quality experience for our customers.
We encourage you to become an active partner in safety with our team. If you or your family members have any concerns about care and safety while you are here, please let your caregiver know. Your caregiver is your advocate, so he or she should be the first person involved, and we encourage you to ask questions of them. You may also feel comfortable in bringing questions or concerns directly to the hospital by contacting Debbie Smith at (269) 639-2806.
If you have unresolved concerns about quality of care or patient safety, you may contact The Joint Commission by completing and submitting a patient safety event report via e-mail at firstname.lastname@example.org, by fax at 630-792-5636, or by U.S. mail to:
Office of Quality & Patient Safety
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181