Calling the Office
Calling the Office Overview
Call the office during the hours we are open if you need:
- Non-medical information
- Medication refill
- Schedule an appointment
Our staff keeps all of your information confidential. If you call our office and a staff member isn’t available, give us as much information as possible. We will call you back as soon as possible. Keep in mind the providers are seeing other people during the day.
Emergency & After Hours Calls
A provider is on-call at all times to help with emergencies. If you feel your emergency is a matter of life or death, call 911 or go to the nearest emergency room. If you have an urgent need after hours or on the weekends, please call our office. An on-call nurse will talk with you and help decide if you should stay home and rest, schedule an appointment with your provider or seek emergency care. This on-call nurse is also able to consult with a provider as needed.
When to Visit the ER
You should take your child to the emergency department for any condition that may cause death or serious injury if not treated right away.
Examples of severe symptoms and emergencies:
- Difficulty breathing
- Severe chest pain
- Poisoning or overdose
- Severe bleeding that does not stop
- Deep cuts or severe burns
- Loss of consciousness
- Sudden loss of vision, speech, or movement of a body part
- In the case of a pregnant woman, serious danger to the mother or unborn child
If you are not sure your health problem is an emergency, call your doctor’s office first and ask for advice. Staff can help you determine which type of health services you need and may have appointments available to see you that day.