Bronson Recognized for Excellence in IT

Published on September 07, 2017

Bronson Recognized for Excellence in IT

Image of HealthCare's Most Wired Winner 2017 logo.KALAMAZOO, Mich. — Bronson Battle Creek, Bronson Methodist and Bronson LakeView hospitals have once again been named to the nation’s ‘Most Wired Hospitals and Health Systems’ list. And, for the first time, Bronson South Haven Hospital has been recognized on the list as a ‘Most Improved’ organization.

The 2017 list, based on Hospitals & Health Networks’ Most Wired® Survey, recognizes hospitals that are successfully using technology to make it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. Bronson is the only multi-hospital healthcare system in the region named to the list. Other area recipients are Battle Creek VA Medical Center and Lakeland Health in St. Joseph.

Hospitals included on the Most Wired list must meet criteria in four key areas, including infrastructure, business and administrative management, clinical quality and safety, and clinical integration. The annual survey serves as a benchmark for excellence in IT and health data security, examining how organizations leverage IT to improve performance.

“Bronson continues to focus on providing technology infrastructure, application workflow and analytics support to our organization and community partners in our aim to provide an exceptional healthcare experience for every person, every time,” says Ash Goel, MD, senior vice president of information technology and chief information officer for Bronson Healthcare. “This is demonstrated by the work that is being done to enhance electronic health record applications, improve system security to better prepare for cyber incidents and improve the end user (patient and staff) experience. The Most Wired award affirms the value of the teamwork that it takes to achieve these goals.”

Over the last year, Bronson has focused on ensuring that every aspect of a patient’s care is coordinated and communicated as patients move from one doctor, service or hospital to the next through the use of the Epic electronic health record system. The successful implementation of Epic with community partners like Family Health Center in Kalamazoo and Western Michigan University Homer Stryker M.D. School of Medicine (WMed) gives everyone involved in a patient’s care the information they need to provide better, safer and more convenient care. Epic also has the ability to connect globally to other sites to exchange electronic health records. Bronson has also worked with community organizations like Borgess Health, VA Medical Center, Social Security Administration and Carequality to facilitate the exchange of electronic medical records to improve coordination, communication, safety and quality of care for patients.

“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said Rick Pollack, president and CEO of the American Hospital Association.  “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

Most Wired hospitals are using technology to build patient engagement with the individual’s lifestyle in mind, which includes electronic access to their care team. Bronson patients have 24/7 access through Bronson MyChart, a secure online connection that is free and accessible from any computer, tablet or mobile phone. MyChart allows patients to request appointments, view test results, refill prescriptions, and conduct other tasks to manage their healthcare needs online. 

The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. More than two-thousand hospitals, more than 39 percent of U.S. hospitals, participated in the survey. Detailed results and more information on the 2017 Most Wired Hospitals are available in the July issue of Hospitals & Health Networks magazine. The full list of winners can be found at