Bronson Methodist Hospital Recognized by Healthgrades for Providing Outstanding Patient Experience 2016
Bronson Methodist Hospital has been named a recipient of the Healthgrades 2016 Outstanding Patient Experience Award™.
This marks the eighth year in a row that Bronson has been identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.
Healthgrades evaluated 3,858 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2014 – March 2015.
Nationally, 2,965 hospitals met eligibility requirements, which in addition to the number of survey responses, includes clinical performance thresholds and 448 hospitals were found to be outperforming their peers. Bronson Methodist Hospital’s performance was among the top 10 percent in the nation.
“Our physicians and staff take great pride in partnering with patients and families to understand their needs and create an exceptional care experience for each person,” said Frank Sardone, president and CEO for the Bronson Healthcare system. “It is a tremendous honor to be recognized among the top hospitals in the nation based on how well our patients say we are meeting or exceeding their expectations.”
Hospital performance was evaluated by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
“Consumers are increasingly using patient experience and satisfaction as a measure to both evaluate hospitals and to select where they want to obtain care,” said Evan Marks, Chief Strategy Officer, Healthgrades. “We commend those hospitals that have achieved the Healthgrades 2016 Outstanding Patient Experience Award for delivering superior patient care experiences during their hospital stay.”
For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: www.Healthgrades.com/quality.