Patients Expect Convenience—Is Your Doctor Connecting with You?

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Published on November 19, 2021

Patients Expect Convenience—Is Your Doctor Connecting with You?

Using the power of the internet, you can choose the right provider for you.

Denise Bartz is director of operations at Bronson Medical Group, specializing in connecting busy women with providers via Bronson Care Advisors and BronsonConnect Video Visits. To connect with a doctor, contact a Bronson Care Advisor at (269) 341-7788 or

Today’s technology is constantly improving and has become accessible to nearly everyone in the United States. In fact, according to Pew Research Center, 81 percent of people in the U.S. now have a smartphone and 90 percent actively use the internet.

Technology = Smarter Shoppers

This has led to a change in how people interact with each other as well as with businesses, their communities and, consequently, how they shop. Most people are now very conscientious shoppers.

  1. You still ask your friends and family for their opinions, but you also seek out the opinions of others on the internet through star ratings and comments.
  2. You search on the internet to compare prices and find the best products or deals.
  3. You pursue and find information online, so you often buy online.

Many companies are shifting and changing how they do business to meet these needs. And healthcare is no exception. You want convenience, whether that’s from their mechanic, grocery store or doctor.

Should it Be Easy to See a Doctor? Yes!

In NRC Health's 2019 Healthcare Consumer Trends Report released in January, more than half of the 223,000 healthcare consumers surveyed said convenience and access to care are the most important factors in their decision-making. This has led hospitals and doctors to find ways to help you easily find a doctor and quickly see them.

See a Doctor Online 24/7

One of the newest technologies available to patients is the ability to connect face-to-face with a doctor 24/7 using your smartphone, tablet or computer—all you need is an internet connection. During the confidential and secure visit, doctors ask questions, perform an exam and offer treatment options just like an in-person visit. The video visit option typically treats minor health concerns like cold symptoms, eye irritation, infections, pink eye; flu symptoms; minor burns, skin infections, rashes, poison ivy; sinus infections; sore/strep throat; and upper respiratory infections

Connect On Your Terms

Using the power of the internet, you can choose the right provider for you based on star ratings and comments from patients; research same day care options based on your condition or injury; and even see a doctor in the middle of the night from the comfort of your own—or your kid’s—(sick) bed. Technology can be a wonderful thing!

Need Care Now?

On Demand Video Visit

See a doctor online using your smartphone, tablet or computer from the comfort of your home for minor illnesses (patients 18 months or older).

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Contact your Primary Care Provider

Current patients can schedule in-person or video visit appointments by calling the office.

Scheduled Video Visit

Find a doctor and schedule online or by calling (269) 341-7788.

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Walk-in care for minor illnesses for patients (18 months or older) in Kalamazoo.

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Urgent Care

Walk-in care for non-life threatening illnesses or injuries in Battle Creek.

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Emergency Care

Walk-in care for serious or life-threatening injuries or illnesses. If you are unable to walk-in, dial 911 for emergency assistance.

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Find the Right Care Based on Your Need

Still not sure which is the best care option for you? Visit our Need Care Now page to compare options.

Learn More About Care Options