Physician Recognized for Speaking Up for Patient Safety
KALAMAZOO, Mich. - The Michigan Health & Hospital Association (MHA) and the MHA Keystone Center have presented Seth Raymond, DO, of Kalamazoo Anesthesiology PC., and Bronson Methodist Hospital, Kalamazoo, with the MHA Keystone Center Speak-up! Award. The MHA Keystone Speak-up! Award celebrates patient and staff safety through the recognition of individuals or teams in Michigan hospitals who demonstrate a commitment to the prevention of patient or staff harm.
“Dr. Raymond is recognized for raising concerns about a patient’s abnormal test reading and ability to undergo a medical procedure. Despite the patient having been approved for the procedure, Dr. Raymond chose to speak-up,” said Sam R. Watson, MHA’s senior vice president of patient safety and quality and executive director of the MHA Keystone Center. “After consulting multiple departments for further case review, it was determined that undergoing the procedure would have put the patient at risk. The procedure was immediately stopped. As a result of speaking up, Dr. Raymond almost certainly prevented serious harm to the patient.”
Frank Sardone, president and CEO of the Bronson Healthcare system, said, “The strong culture of safety we have at Bronson is dependent on providers and staff being vigilant and vocal about concerns. Dr. Raymond’s action to speak up in a situation where a patient’s safety was in question exemplifies the best-practice behavior we teach our staff. We congratulate Dr. Raymond for being an advocate for his patients and a role model for his peers.”
“I am surprised and honored to receive this award for doing what I would expect any clinician to do in similar circumstances with similar evidence,” said Raymond, an anesthesiology specialist who graduated with honors from the Chicago College of Osteopathic Medicine in 2011. “Yet, I understand that speaking up is not easy for every person in every situation, so I appreciate how this award will remind and encourage hospital staff across the state to always raise concerns.”
The MHA and the MHA Keystone Center launched the MHA Keystone Speak-up! Award in March 2016 as part of a statewide initiative to achieve high reliability in healthcare. Achieving high reliability in healthcare is the next step in improving Michigan’s quality of care, reducing costs and minimizing institutional risk for both patients and providers.
“A cornerstone of providing highly reliable care is creating a culture where hospital staff feel comfortable speaking up to prevent patient and staff harm,” said Watson.
High reliability in healthcare signifies that excellent care is consistently delivered, with a commitment to zero preventable harm. The MHA Keystone Speak-Up! Award is one tool being used to recognize staff and hospitals as they transition into highly reliable organizations.
The MHA Keystone Speak-up! Award is presented quarterly, with one quarterly awardee recognized as an annual Speak-up! Award recipient. To learn more about the MHA Keystone Speak-up! Award, to review the award criteria or make a nomination, visit: mha.org/awards/.