Bronson Methodist Hospital Recognized for Outstanding Patient Experience for 10 Years in a Row

Published on May 08, 2018

HG logoBronson Methodist Hospital Recognized for Outstanding Patient Experience for 10 Years in a Row 

Bronson Methodist Hospital has been named a recipient of Healthgrades 2018 Outstanding Patient Experience Award™. This places Bronson among the top 10 percent of hospitals nationwide. It also marks the 10th year in a row that Bronson has been recognized for outstanding performance in the delivery of a positive experience for patients during their hospital stay.

“It is truly an honor to be counted among the top hospitals in the nation for patient experience for a full decade,” said Frank Sardone, president and CEO for the Bronson Healthcare system. “Our vision is to create exceptional healthcare experiences for every person, every time and that requires commitment and a consistently high level of performance from every person on our team.”

Healthgrades, the leading online resource for comprehensive information about physicians and hospitals, evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focused on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also included whether a patient would recommend the hospital to friends or family.

“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, chief medical officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”

Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.

For more information about Healthgrades, to download a full copy of the report, or to get information about hospital and physician quality, visit: For more information about Bronson Methodist Hospital, visit To read about Bronson patient experiences, or to add your own, visit