What are the Differences Between E-Visits and Video Visits?

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Published on December 28, 2021

What are the Differences Between e-Visits and Video Visits?

Bronson offers two alternatives to in-person appointments with your healthcare provider. They are great options if you are unable to go to your doctor’s office, or if you would prefer to see them from the comfort of your home. Having multiple ways to contact your provider allows you to build a stronger relationship and stay on top of your health.

Video Visits

Video Visits are face-to-face appointments with your doctor, held virtually. You attend a video visit using either a smartphone, tablet, computer or another device with a camera and microphone. Appointments are required. However, Bronson offers on-demand video visits daily including weekends, 7 a.m. and 7 p.m. for immediate care needs.


An E-Visit is a good option when you have a non-emergency concern. It’s a two-way online chat without a specific meeting time, so there is no need for an appointment. During e-visits, you send messages back-and-forth with your provider using Bronson MyChart so they can help diagnose and provide you with a plan for care. It does not involve speaking on the phone or over video.

Before you begin your visit, you will answer questions about yourself, your symptoms and provide photos, if needed. Once your provider has received your request for medical advice, they will review your case and respond within 2 business days, often sooner.

An e-visit differs from simply sending your doctor a message because the goal is to diagnose and provide you with a plan for care. It is also a simple way to request or change a prescription without waiting for a video or office appointment. Some conditions that can be treated with an e-visit are:

  • Back pain
  • Constipation
  • Cough, flu or COVID-19 like symptoms
  • Diaper rash
  • Diarrhea
  • Head lice
  • Heartburn
  • Insect bites and stings
  • Joint pain (not caused by injury)
  • Painful urination
  • Pink eye
  • Rash
  • Requesting a medication change
  • Requesting a referral
  • Ringworm
  • Sinus issues
  • Sore throat
  • Vaginal discharge or irritation

A standard copay or deductible applies regardless of the type of visit you choose. The cost of an e-visit or video visit with insurance is $35 or less depending on your copay and deductible. On-demand video visits are $49, less insurance.

In Summary

At Bronson, we’re committed to providing you with the right care, at the right time in the right place. No matter which type of visit you choose when it’s time to see a Bronson provider, rest assured you will receive the high-quality, reliable care you deserve.

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On Demand Video Visit

See a doctor online using your smartphone, tablet or computer from the comfort of your home for minor illnesses (patients 18 months or older).

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Contact your Primary Care Provider

Current patients can schedule in-person or video visit appointments by calling the office.

Scheduled Video Visit

Find a doctor and schedule online or by calling (269) 341-7788.

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Walk-in care for minor illnesses for patients (18 months or older) in Kalamazoo.

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Urgent Care

Walk-in care for non-life threatening illnesses or injuries in Battle Creek.

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Emergency Care

Walk-in care for serious or life-threatening injuries or illnesses. If you are unable to walk-in, dial 911 for emergency assistance.

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Find the Right Care Based on Your Need

Still not sure which is the best care option for you? Visit our Need Care Now page to compare options.

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