Before You Arrive at the Hospital

Don’t put off the care you need because of COVID-19. We continue to safely schedule inpatient and outpatient services at Bronson facilities. Schedule your appointment online, call your Bronson practice or call a Bronson Care Advisor at (269) 341-7788. Many providers also offer video visits. Learn more.

Before You Arrive at the Hospital

We want your stay with us to be as easy and relaxed as possible. You'll feel more at ease if you remember to bring the following items:

Important Documents


  • Please talk to your insurance company ahead of time if possible. They will go over their requirements. This will make it easier for you to focus on getting well after you leave the hospital.
  • Bronson will send your bills to your insurance company if you give us all of the information. Remember that your insurance policy is a contract between you and your insurance company. If the insurance company disputes charges or services, these are your responsibility.
  • You have the final responsibility to pay your hospital bill. Bronson has several payment options to help you pay your bill, if needed.

Power of Attorney & Patient Advocate

We all want to make our own decisions about the medical treatment we receive. Sometimes a medical condition might prevent us from making those decisions. That's why it's important to have an Advance Directive.

Your Advance Directive should:

  • Describe the type of medical care you want
  • Describe the type of medical care you do not want
  • State who you want to make decisions about your care if you cannot
  • Be reviewed once a year

If you become unable to make your own medical decisions, you want to make sure someone you trust can make decisions for you. You will name that person in a document called a Durable Power of Attorney.

Choosing Your Patient Advocate

The person you choose to make decisions is called a patient advocate. A patient advocate should be:

  • At least 18 years old
  • Able to make important decisions
  • Aware of your wishes and willing to follow them

To be a patient advocate, a person must sign an acceptance form. What Decisions Can a Patient Advocate Make? The patient advocate only makes decisions when you can’t. You can give your patient advocate the power to:

  • Consent to or refuse medical treatment
  • Arrange for home healthcare
  • Admit you to a nursing home
  • Withhold treatment or food and water

Creating a Durable Power of Attorney

There is no standard form for a Durable Power of Attorney document. You can use Bronson’s form, write your own or have a lawyer create one for you. A Durable Power of Attorney must be signed by you and witnessed by two adults. Witnesses cannot be:

  • A family member
  • The patient advocate
  • An employee of the healthcare facility where you are a patient

If you have questions, call Medical Social Work:

  • Bronson Methodist Hospital: (269) 341-6001
  • Bronson Battle Creek Hospital & Bronson LakeView Hospital: (269) 341-7943


Bring a list of the medicines you are taking. Write down the name, how much, and when you take it. Your nurses will give you any medicine you need to take. Please do not bring any of your current medicine to the hospital.

Personal Belongings, Valuables

  • You can use the closet in your room for clothes and other personal items,such as your dentures and eyeglasses.
  • You can bring electrical devices, such as a blow dryer, computer or music player.
  • Do NOT bring any valuables, such as jewelry or money.
  • Bronson is not responsible for any lost or damaged personal property.
  • To ask about lost items, you can also call:
    • Bronson LakeView Hospital Housekeeping at (269) 657-1463.
    • Bronson Battle Creek Hospital Security at (269) 245-8395.

Cell Phones & Electronic Devices

  • You are welcome to use cell phones and other electronic devices during your stay.
  • Please set your phone or device on vibrate to avoid disturbing others.
  • Hang up or push pause when your doctor or nurse needs to speak with you.
  • Bronson is not responsible for any lost or damaged personal property, including cell phones and electronic devices.

Internet Access

  • Free wireless Internet access is available in most areas of the hospital. You don't need a special code to log in.
  • If you need help, call the IT Support Center at (269) 341-6330.
  • Bronson has a few computers that can be loaned out. Ask your nurse if you would like to borrow one.
  • To create your own webpage to write journal entries, share photos and keep family and friends updated, visit the CaringBridge® website. This is also free for you.

Tobacco Use

Bronson facilities are all tobacco-free. You may not bring cigarettes or other tobacco products. Please let us know if you would like information about programs to help you quit smoking. You may not smoke in your room. You may not leave the unit to smoke. Ask your nurse for help quitting.

Where to Park

Parking at Bronson is always free. If you are not sure where to park, call (269) 341-7654. For maps and other information about getting to and from parking ramps, please view our parking information page.


Contact Bronson HealthAnswers at (269) 341-7723 or (800) 451-6310, Monday through Friday, 8 a.m. to 5 p.m.