Patient Feedback

Patient Relations

Patient Relations Specialists respond to concerns that cannot be resolved by the hospital staff directly involved in a patient's care. The Patient Relations team acts as a personal link between a patient, their family and the hospital. Contact Patient Relations using the form above or one of the phone numbers below.

Calhoun County
Available Monday through Friday, 8 a.m. to 4:30 p.m. at (269) 245-8333.

Kalamazoo County
Available Monday through Friday, 8 a.m. to 4:30 p.m. at (269) 341-8959. For urgent needs, call (269) 341-7654 and ask to page the Patient Relations Specialist on call.

Van Buren County
Available Monday through Friday, 8 a.m. to 4:30 p.m. at (269) 341-8959. For urgent needs, call (269) 341-7654 and ask to page the Patient Relations Specialist on call.

If your concern is not resolved through Bronson, you may file a complaint via:

Michigan Department of Community Health
Bureau of Health Systems
Complaint Investigation Unit
PO Box 30664
Lansing, MI 48909
(800) 882-6006

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd
Oakbrook Terrace, IL 60181
(800) 994-6610
Fax: (630) 792-5636
Email: complaint.jointcomission.org

Medicare Quality Improvement Organization
KEPRO Area 4
5201 W. Kennedy Blvd, Suite 900
Tampa, FL 33609
(855) 408-8557
Fax: (844) 834-7130