Patient's Rights at Bronson LakeView Hospital - Bronson Healthcare

Your Rights

We respect the rights and human dignity of each patient. And we’ll do whatever it takes to make your experience at Bronson LakeView Hospital as positive as possible.

As a Bronson patient, you have the right to:

  • Information you can understand
  • Dignified, respectful, personal care
  • A reasonable response to your requests
  • Pain relief
  • Decide whether to accept or refuse treatment
  • Be told the risks of treatment
  • Be told what will happen if you refuse treatment
  • Have your medical treatment and records be kept private and confidential
  • Be informed of any research or educational projects affecting your care or treatment
  • Free language services at all points of care

Ask staff for more information on patient rights and responsibilities. The information may also be found in Bronson's Patient & Family Guide, in framed documents at each entrance, and online.

Click to see your rights at a glance or view the full version here: Notice of Privacy Practices. (Also available in Spanish.)

We Want to Hear Your Concerns

If you have any concerns about patient care and safety, please speak with your doctor or nurse. If you are not comfortable, our Patient Relations department is always there to help. Call (269) 245-8333 or complete the online form.

Our Ethics Committee can also help patients and their families with hard choices. For this service, please call the Bronson Battle Creek main line at (269) 245-8000.

If your concerns are not resolved through Bronson, you may file a complaint via:

Michigan Department of Community Health
Bureau of Health Systems
Complaint Investigation Unit
PO Box 30664
Lansing, MI 48909
(800) 882-6006
www.michigan.gov

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
(630) 792-5636 fax
Email: complaint@jointcommission.org

KEPRO
Rock Run Center, Suite 100
5700 Lombardo Center Drive
Seven Hills, OH 44131
(855) 408-8557
(844) 834-7130 fax
keproqio.com

Lea los Derechos y Responsabilidades de los Pacientes en español

  • Free language services at all points of care

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