Your Rights

We respect the rights and human dignity of each patient. And we’ll do whatever it takes to make your experience at Bronson LakeView Hospital as positive as possible.

As a Bronson patient, you have the right to:

  • Information you can understand
  • Dignified, respectful, personal care
  • A reasonable response to your requests
  • Pain relief
  • Decide whether to accept or refuse treatment
  • Be told the risks of treatment
  • Be told what will happen if you refuse treatment
  • Have your medical treatment and records be kept private and confidential 
  • Be informed of any research or educational projects affecting your care or treatment

For more information about patient rights and responsibilities, please ask our staff. Information is also available in framed documents at each entrance and online.

Click to see your rights at a glance  or view the full version here: Notice of Privacy Practices. (Also available in Spanish.)

We Want to Hear Your Concerns

If you have any concerns about patient care and safety, please speak with your doctor or nurse. If you are not comfortable, our Quaility Management department is always there to help. Call (269) 657-1525.

If your concerns are not resolved through Bronson LakeView Hospital, you may file a complaint via:

Michigan Department of Community Health
Bureau of Health Systems
Complaint Investigation Unit
PO Box 30664
Lansing, MI  48909
(800) 882-6006

Michigan’s Quality Improvement Organization
22670 Haggerty Road, Suite 100
Farmington Hills, MI 48335
(248) 465-7300
Fax: (248) 465-7428

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
Fax: (630) 792-5636 

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