Your Rights

We respect the rights and human dignity of each patient. And we’ll do whatever it takes to make your experience at Bronson as positive as possible.

As a Bronson patient, you have the right to:

  • Information you can understand
  • Dignified, respectful, personal care
  • A reasonable response to your requests
  • Pain relief
  • Decide whether to accept or refuse treatment
  • Be told the risks of treatment
  • Be told what will happen if you refuse treatment
  • Have your medical treatment and records be kept private and confidential 
  • Be informed of any research or educational projects affecting your care or treatment
Ask staff for more information on patient rights and responsibilities. The information may also be found in Bronson's Patient & Family Guide, in framed documents at each entrance, and online

Click to see your rights at a glance  or view the full version here: Notice of Privacy Practices. (Also available in Spanish.)

Concerns About Patient Care and Safety

We want to hear your concerns. Please speak with your doctor or nurse. If you are not comfortable, the Patient Relations department can help. Call (269) 341-8959. The Ethics Committee also helps patients and their families with hard choices. Call the Bronson operator at (269) 341-7654 for this service.

If your concern is not resolved through Bronson, you may file a complaint via:

Michigan Department of Community Health
Bureau of Health Systems
Complaint Investigation Unit
PO Box 30664
Lansing, MI  48909
(800) 882-6006

Michigan’s Quality Improvement Organization
22670 Haggerty Road, Suite 100
Farmington Hills, MI 48335
(248) 465-7300
Fax: (248) 465-7428

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
Fax: (630) 792-5636 

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