Calling the Office Overview
Please call the office during the hours we are open if you need:
- Non-medical information
- Medication refill
- Schedule an appointment
Our staff keeps all of your information confidential. If you call our office and a staff member isn’t available, please give us as much information as possible. We will call you back as soon as possible. Please keep in mind the providers are seeing other people during the day.
Emergency & After Hours Calls
A provider is on call at all times to help with emergencies. If you feel your emergency is a matter of life or death, call 911 or go to the nearest emergency room. If you have an urgent need after hours, please call our office. You will be asked to leave your name and phone number with our answering service. The provider on call will return your call as soon as possible.
When to Visit the ER
You should go to the emergency department for any condition that may cause death or serious injury if not treated right away.
Examples of severe symptoms and emergencies:
- Difficulty breathing
- Severe chest pain
- Poisoning or overdose
- Severe bleeding that does not stop
- Deep cuts or severe burns
- Loss of consciousness
- Sudden loss of vision, speech, or movement of a body part
- In the case of a pregnant woman, serious danger to the mother or unborn child
Examples of care your family doctor can provide:
- Common cold/flu
- Ear pain
- Back pain
- Sore throat
- Abdominal pain
- Management of high blood pressure
- Management of diabetes
If you are not sure your health problem is an emergency, call your doctor’s office first and ask for advice. Staff can help you determine which type of health services you need and may have appointments available to see you that day.