Patient Safety Culture at Bronson Battle Creek Hospital - Bronson Healthcare

Patient Safety Culture

Patient safety is a critical component of healthcare quality. Preventing patient harm requires more than putting best practices into place. It also requires a culture that is characterized by open communication, shared safety values and the presence of systems that help the organization learn from errors and prevent them from occurring. A poorly perceived safety culture has been linked to increases in errors. Higher patient safety culture scores are associated with lower rates of nurse turnover, infections, pressure ulcers and other complications of care.

The Michigan Hospital Association (MHA) collaborated with Safe and Reliable Care to develop the SCORE survey. This survey measured the areas of Safety, Communication, Operational Reliability and Engagement. The results below compare Bronson Hospitals to other Michigan hospitals.

*A higher number is desired. The higher the percentage, the better the result.

2015 Bronson Battle Creek Hospital results

Administered: June 2015 Bronson Battle Creek Hospital Michigan Hospital Association Results
Easy to speak up if a problem with patient care is perceived 65% 63%
Communication breakdowns between hospital departments are uncommon 40% 36%
Communication breakdowns within departments are uncommon 39% 39%
Errors are handled appropriately 70% 67%
It is not difficult to discuss errors 60% 58%
People from different backgrounds work together as a well coordinated team 75% 71%

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