Patient Survey Results - Bronson Battle Creek Hospital - Bronson Healthcare
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Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. The results below compare Bronson Battle Creek Hospital to other hospitals.

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1/1/2013 to 12/31/2013

Bronson
Battle
Creek

National Average
Patients who reported that their nurses "Always" communicated well 72% 79%
Patients who reported that their doctors "Always" communicated well 74% 82%
Patients who reported that they "Always" received help as soon as they wanted 64% 68%
Patients who reported that their pain was "Always" well controlled 66% 71%
Patients who reported that staff "Always" explained about medicines before giving it to them 58% 64%
Patients who reported that their room and bathroom were "Always" clean 67% 74%
Patients who reported that the area around their room was "Always" quiet at night 51% 61%
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home 84% 86%
Patients who "Strongly Agree" they understood their care when they left the hospital 46% 51%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 61% 71%
Patients who reported YES, they would definitely recommend the hospital 54% 71%

Reviewed by Corporate Communications on January 21, 2015

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