Patient Survey Results - Bronson Battle Creek Hospital - Bronson Healthcare

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. The results below compare Bronson Battle Creek Hospital to other hospitals.

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7/1/2014 to 6/30/2015


National Average
Patients who reported that their nurses "Always" communicated well 78% 80%
Patients who reported that their doctors "Always" communicated well 76% 82%
Patients who reported that they "Always" received help as soon as they wanted 64% 68%
Patients who reported that their pain was "Always" well controlled 66% 71%
Patients who reported that staff "Always" explained about medicines before giving it to them 64% 65%
Patients who reported that their room and bathroom were "Always" clean 68% 74%
Patients who reported that the area around their room was "Always" quiet at night 51% 62%
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home 89% 86%
Patients who "Strongly Agree" they understood their care when they left the hospital 46% 52%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64% 71%
Patients who reported YES, they would definitely recommend the hospital 59% 71%

Reviewed by Corporate Communications on May 12, 2016

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