Patient Survey Results - Bronson Battle Creek Hospital - Bronson Healthcare

Patient Survey Results - Bronson Battle Creek Hospital

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experiences during a recent hospital stay. The results below compare Bronson Battle Creek Hospital to other hospitals.

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1/1/2017 to 12/31/2017

Bronson
Battle
Creek

National Average
Patients who reported that their nurses "Always" communicated well 82% 80%
Patients who reported that their doctors "Always" communicated well 79% 82%
Patients who reported that they "Always" received help as soon as they wanted 70% 70%
Patients who reported that staff "Always" explained about medicines before giving it to them 65% 66%
Patients who reported that their room and bathroom were "Always" clean 73% 75%
Patients who reported that the area around their room was "Always" quiet at night 52% 62%
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home 91% 87%
Patients who "Strongly Agree" they understood their care when they left the hospital 51% 53%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 70% 73%
Patients who reported YES, they would definitely recommend the hospital 60% 72%

Reviewed by Corporate Communications on December 03, 2018

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