Patient Survey Results at Bronson South Haven Hospital

Published on May 21, 2019

Patient Survey Results at Bronson South Haven Hospital

The patient survey rating measures patients' experiences of their hospital care. Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) star ratings summarize patient experience, which is one aspect of hospital quality. The results below compare Bronson South Haven Hospital to other hospitals.

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1/1/2019 - 12/31/2019

Bronson South Haven Hospital National Average
Patients who reported that their nurses "Always" communicated well. 87%6 81%
Patients who reported that their doctors "Always" communicated well. 91%6 82%
Patients who reported that they "Always" received help as soon as they wanted. 81%6 70%
Patients who reported that staff "Always" explained about medicines before giving it to them. 79%6 66%
Patients who reported that their room and bathroom were "Always" clean. 79%6 76%
Patients who reported that the area around their room was "Always" quiet at night. 77%6 62%
Patients who reported that YES, they were given information about what to do during their recovery at home. 90%6 87%
Patients who "Strongly Agree" they understood their care when they left the hospital. 60%6 54%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 76%6 73%
Patients who reported YES, they would definitely recommend the hospital. 72%6 72%

6 Fewer than 100 patients completed HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.

Reviewed by Bronson Patient Safety & Quality on July 12, 2021