Welcome to the Bronson Children’s Hospital NICU Parent Resource Hub

Having a newborn in the Neonatal Intensive Care Unit (NICU) can be overwhelming. At Bronson Children’s Hospital, we want you to know you are not alone. Whether you're just beginning this journey or have been with us for a while, this resource hub is here to support you every step of the way.

Below, you’ll find helpful tools, guides and connections designed especially for NICU parents and families in southwest Michigan.

Parent Guidebook: What to Expect in the NICU

Everything you need to know about navigating the NICU is available to you in this guidebook. From what to expect during your baby’s stay to what to do when you take your baby home, this guidebook is your go-to resource.

  • What to expect during your baby's stay
  • Medical terms explained in parent-friendly language
  • Questions to ask your care team
  • Tips for staying involved in your baby’s care
  • Support resources and follow-up information

Access the Guidebook

Your Baby's Gestational Development

This information was created by NICU staff to support parents during their NICU journey and help you feel more confident caring for your baby. You will learn:

  • How your baby develops at different gestational ages
  • Meaningful ways to bond with and comfort your baby 
  • How to stay involved and prepared at different stages of development

Learn About Your Baby's Gestational Development

Contacting the NICU

NICU Phone Number: (269) 341-6475

Please use this number to call the unit for updates on your baby.

PIN Number

Only parents should call to get information about their baby. You will be given a card with a special PIN to use when you call. Please do not give this number to anyone else. Anyone with the PIN will have direct access to your baby’s medical information. Parents may call the NICU anytime during the day or night to check on your baby at (269) 341-6475. When you call for an update, we will ask you:

  • Your name
  • Your baby’s name
  • Your baby’s PIN

Shift Change

Please try not to call the unit during shift changes. These happen daily from 7-7:30 a.m. and 7-7:30 p.m. During this time, we update the oncoming care team on your baby’s progress.

Parents are welcome to be a part of the handoff if present

NICU Events

We regularly host special events, support gatherings and fundraisers just for NICU families. From holiday celebrations to educational workshops, there’s something for everyone.

NICU Scrapbook Group

No experience needed and everything is free!

  • Who: Current NICU families and friends
  • When: Every Thursday from 1-3 p.m. Come any time during these hours.
  • Where: Take the elevator from NICU/Stepdown to Level G (basement), and go straight
  • through the double doors. Look for the signs.

Contact: weryham@bronsonhg.org, (269) 341-6186

Music Therapy Services

Who can benefit from music therapy in the NICU?

  • Babies 28 weeks and older
  • Parents/caregivers/siblings
  • Staff

What do music therapists do in the NICU?

  • Provide interactive music therapy
  • Provide multimodal neurologic enhancement with music (singing, rocking and infant massage) for the babies and teach parents this technique
  • Offer live music with kangaroo care
  • Provide age-appropriate recorded music
  • Create personalized recordings with parents
  • Heartbeat bears
  • Offer developmental play with music

 Contact: stincl@bronsonhg.org, (269) 341-7341

NICU Dinners

All current NICU families are invited to a delicious dinner to connect with other NICU families for support and mutual encouragement. They are usually held on the last Tuesday of the month. Menus and details are posted by the handwashing stations before dinner.

 Contact: ritzemar@bronsonhg.org, (269) 341-6232

Additional Classes & Events

Bronson offers a variety of classes concerning parenting and how to keep children safe. More information on these classes and more can be found on Bronson’s Classes and Events webpage.

Footprints Quarterly Newsletter

Footprints is a quarterly newsletter created just for NICU families. It is filled with helpful tips, uplifting messages and practical advice for NICU parents. It’s designed to support you not only during your baby’s NICU stay, but also as you transition home and beyond.

Bump2Baby 360 App (Previously YoMingo) 

Bump2Baby 360 is a free app that provides information on pregnancy, birth and postpartum care. It includes educational videos and short articles on breastfeeding, newborn care, infant safety and NICU screenings and procedures. Caregivers must complete the education before the baby is discharged.

Download the App

Parent Stories and Testimonials

You’re not alone in this experience. Hear from other parents who have walked a similar path and shared their challenges, hopes and milestones along the way.

"Alyssa was born in August and went directly to the NICU after birth. She was born with gastroschisis, where her intestines, fallopian tubes, ovaries, bladder and gall bladder were on the outside of her body. She was in the NICU for 68 days (although it seemed like a lot longer). She was in an incubator, needed a spinal tap and blood transfusion during her stay. There were times she was doing well, and we thought we’d be able to go home, then she would have a setback. However, at the end of October, we were able to go home. " - Sarah D. 

"Isaac John was born at 32 weeks and 3 days gestation in December.  He weighed 4 pounds 10 ounces and was 18 inches long with a bunch of dark hair! He stayed for 27 days in the Bronson NICU and received the best care. He needed CPAP and the bilirubin surfboard for a couple of days. He progressed wonderfully in his eating and growth! He had a hard time regulating his body temp so he went in and out of the incubator a couple of times. We, his parents, visited him every day. We did as many care times for him that we could. The nurses and neonatologists that we saw each day were so helpful to Isaac and to us, physically and emotionally. We now have an energetic and smart 2-year-old who is all caught up!" - Nancy N.

"Joshua and Gabrielle were born at 25 weeks, weighing 1 pound 3 ounces and 1 pound 5 ounces. The first six weeks by far the most difficult for all of us. Each baby had their own health issues due to their extreme prematurity. Joshua was very ill, and there were moments when we did not know if he would pull through. As many micro preemies, they had numerous procedures and tests throughout their stay. After five months, Gabby was able to come home with a feeding tube and on oxygen. Joshua came home after seven and a half months with a vent and trach as well as a feeding tube." - Amy D.

"Our twin boys were born at 32 weeks in Marshall, MI and transferred to Bronson’s NICU. Although this was quite a few years ago, and our boys are big and healthy today, we often think about and recount many of the experiences of our stay at Bronson’s NICU. During our stay, we had many highs and lows. There were days that were filled with sadness, but there were also many days that were filled with happiness and new milestones for our babies. My biggest piece of advice to NICU parents is to start each day with a prayer that it will be a good day, and if it happens that it's not, just keep praying for a better day tomorrow. Take it one day at a time." - Ashley S. 

Visit the Bronson Positivity website to read more patient stories.

Note: You can filter NICU stories on the Bronson Positivity website by selecting Neonatal Intensive Care under "Filter by: Services".

NICU Family Facebook Group

There is a private Facebook group for Bronson NICU families and staff. Connect with other parents, share experiences, ask questions or find comfort in knowing others are on this journey too. Our private Facebook group is a safe and supportive space moderated by our NICU team.

Join the Group

Advice for NICU Parents

Parents whose babies received care in the Bronson Children’s Hospital NICU have shared advice to support families who are currently in the NICU. Based on their own experiences, these parents offer encouragement, comfort and helpful insights for others facing a similar journey. The message recognizes the emotional challenges of a NICU stay and reminds families that every baby and every experience is unique.

This information is meant to help families feel supported, informed and more confident during their time in the NICU, while reassuring them that their baby is receiving expert and compassionate care.

Note that the stories and advice shared here come from personal experience and are not meant to replace medical guidance. Your baby’s care team is the best source for medical questions or concerns.

Advice for NICU Parents

More Resources and Support

Bronson Hospital Resources:

Service Phone
Art Therapy / Scrapbooking (269) 341-6186
Breastfeeding Center (Lactation Consultant) (269) 341-8849
Case Manager (269) 341-8810
Medical Social Work (269) 341-7166
Music Therapy (269) 341-7341
NICU Main Line (269) 341-6475
Occupational Therapy (269) 341-6172
Parent Liaison (269) 341-6232
Pastoral Care (269) 341-7444
Patient Relations (269) 341-8959
Perinatal Emotional Support Coordinator (269) 341-7175
Safe Kids Coordinator / Car Seats (269) 341-6508
Security (269) 341-7893

If you have any questions or need one-on-one support, please talk to your care team or call (269) 341-6475. You are an essential part of your baby’s care team. We’re here for you every step of the way.

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