Laboratory Education & Support

Laboratory Education & Support

Frequently asked questions

Can I request lab tests myself?

No. Michigan law requires that lab tests can be ordered only by approved medical professionals, such as doctors, physician assistants and nurse practitioners.

Do I need an appointment for a lab test?

Depending on location, most lab tests do not require an appointment.

  • Battle Creek – Appointments are only required for lactose tolerance, sweat chloride or specialized molecular/genetic testing. To schedule an appointment at any of our Battle Creek laboratory locations, call (269) 704-4144.
  • Kalamazoo, Portage or Vicksburg – Appointments are required for glucose tolerance, lactose tolerance, sweat chloride and specialized molecular/ genetic testing. To schedule an appointment at any of our Kalamazoo, Portage or Vicksburg laboratory locations, call (269) 341-8700.
  • Paw Paw – Appointments are required for glucose tolerance testing. To schedule an appointment at any of our Paw Paw laboratory locations, call (269) 341-8700.
  • South Haven – Appointments required for glucose tolerance, lactose tolerance testing and appointments on Saturday. To schedule an appointment at our South Haven laboratory location, call (269) 637-5271, ext. 2213.

Should I fast (not eat) before my lab test?

A few tests (vitamins, homocysteine, Glucose tolerance) do require fasting. Some of these tests include fasting glucose readings and lipid profiles (cholesterol, HDL, LDL, triglycerides and homocysteine). If you must fast, do not eat or drink any liquid besides water for 12 hours before your test. You may continue to take any prescribed medicines. Your provider may require additional testing that may require fasting.

Do I need to use a Bronson lab for all of my lab work?

While it isn’t necessary for you to use the same lab all of the time, it can be beneficial to you and to those who provide your medical care. When you use a Bronson lab consistently, for example, all of your lab results are consolidated into a single place, called Bronson MyChart, where your doctors can review them at regular intervals, if needed.

Can a laboratory technician tell me more about the tests that I’m having?

Many tests have more than one purpose. Lab technicians are able to tell you the names of your tests, but they can’t tell you why you are having them performed. They do not know your medical history and are not a main source of medical information If you have questions about a particular test, it’s important for you to talk to your provider.

How can I get my test results?

Review results with doctor
The best person to provide results from your lab tests is your doctor. Your doctor’s office will call you when your paperwork is ready.

Review results via MyChart
If you have a Bronson MyChart account created, select results will be available for you to access if performed at a Bronson lab. Don’t have a Bronson MyChart ID yet? Request an activation code today. You can also request an activation code by calling Bronson HealthAnswers at (800) 451-6310, calling your Bronson healthcare provider or asking at your next appointment.

Requesting medical records
You do have a right to your medical records. If you need help obtaining your test results, you may call:

  • Bronson Battle Creek Medical Records at (269) 245-5851
  • Bronson LakeView Health Information Management at (269) 657-1465
  • Bronson Methodist Health Information Management at (269) 341-6487
  • Bronson South Haven Information Management at (269) 637-5271, ext. 2293

What if I have questions about my bill?

If you have questions about your insurance policy coverage or deductibles that may apply to lab work, call your insurance carrier. For other questions related to your lab bill, call Bronson Patient Billing at (269) 341-6117 or (800) 699-6117, Monday through Friday, 8 a.m. to 4:30 p.m.

Where can I get more information about lab tests?

Your doctor is the best source of information. Bronson's free health information service, Bronson HealthAnswers can also help. You can call them at (269) 341-7723 or (800) 451-6310 or email them at, Monday through Friday, 8 a.m. to 5 p.m.

Other online resources

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